Tech Specialist I - IT

The IT Tech Specialist provides technical support in resolving desktop, software, or network issues for end users.  The IT Tech Specialist is responsible for maintaining the IT servers and inventory of the facility.

What You Will Do At Acme:

• Assess and troubleshoot various desktop, software, network, as well as factory and office equipment.
• Maintain server room including general cleanliness, cleaning the server vents, and checking for LED alerts.
• Complete end user requests including updating intranet content using the CMS and basic HTML, creating label printer templates, excel spreadsheets, online website accounts, pdf forms, setting up exchange on mobile devices, setting up VPN connections and working with users during non-office hours to help troubleshoot VPN connection errors.
• Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.
• Responsible for printer management including replacing toner cartridges, keeping track of printer maintenance kit status and replacing rollers.
• Responsible for phone management including adding extensions, modifying caller ID's, and resetting voicemail passwords.  
• Manage IT inventory of FL facility by logging all IT equipment such as laptops, cables, switches, etc. 
• Collaborate with leadership on IT projects and initiatives.  
• Other related duties as assigned. 

 
Your Education & Experience: 

• Bachelor’s Degree in Computer Science or related field or equivalent experience preferred but not required. 
• Minimum of two years of progressive experience in an IT support role.
  

Your Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical users.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
• Completion of training programs as assigned and/or required including standard of work. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Work Environment – vary based on role.

Health & Safety Requirements: 

• Observe and follow all safety rules.
• Wear required PPE.
• Follow mandated OSHA regulations.
• Report all incidents including near misses immediately.

What's In It For You:  

• Competitive compensation including annual discretionary bonus.
• Opportunity to choose the medical plan that works best for your family.
• Flexible spending accounts (Medical + Dependent Care).
• Health Savings Account option with quarterly employer contributions.
• 401(k).
• Dental Insurance.
• Vision Insurance.
• Company Sponsored Group Term Life.
• Voluntary Life Insurance options for you and your dependents.
• Paid time off including company and floating holidays.
• Tuition Reimbursement.
• Paid Parental Leave.
• CASH employee referral program.  

Our Acme Legacy & Culture:

Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long lasting relationships, passion, and positive stewardship to our seafood communities.  As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement.  Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ.  We stand committed to our Values and our culture, providing us the opportunity to serve our friends and neighbors.
Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe. 

Ethics Statement: 

Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal opportunity employer.  We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.