Tech Specialist I - IT

The IT Tech Specialist provides technical support in resolving desktop, software, or network issues for end users.  The IT Tech Specialist is responsible for maintaining the IT servers and inventory of the facility.

What You Will Do At Acme:

• Assess and troubleshoot various desktop, software, network, as well as factory and office equipment.
• Maintain server room including general cleanliness, cleaning the server vents, and checking for LED alerts.
• Complete end user requests including updating intranet content using the CMS and basic HTML, creating label printer templates, excel spreadsheets, online website accounts, pdf forms, setting up exchange on mobile devices, setting up VPN connections and working with users during non-office hours to help troubleshoot VPN connection errors.
• Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.
• Responsible for printer management including replacing toner cartridges, keeping track of printer maintenance kit status and replacing rollers.
• Responsible for phone management including adding extensions, modifying caller ID's, and resetting voicemail passwords.  
• Manage IT inventory of FL facility by logging all IT equipment such as laptops, cables, switches, etc. 
• Collaborate with leadership on IT projects and initiatives.  
• Other related duties as assigned. 

 
Your Education & Experience: 

• Bachelor’s Degree in Computer Science or related field or equivalent experience preferred but not required. 
• Minimum of two years of progressive experience in an IT support role.
  

Your Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical users.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
• Completion of training programs as assigned and/or required including standard of work. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Work Environment – vary based on role.

Health & Safety Requirements: 

• Observe and follow all safety rules.
• Wear required PPE.
• Follow mandated OSHA regulations.
• Report all incidents including near misses immediately.