Warehouse Customer Service

OnTrac is hiring an Operations Assistant Level 1!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! 

Location: 7645 National Turnpike #190 Louisville, KY 40214 

Pay: $15.00 - $19.00 per hour, depending on experience

Shift: Friday - Tuesday from 2:00 PM to 6:00 PM. Hours are subject to change based on business needs

Employment Logistics:  

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries. 

Unpacking the Benefits:  

• Competitive individual and group benefits   
• Medical, Dental, and Vision insurance   
• Paid Time Off including Holiday pay   
• 401(k) with company match   
• Safe and clean work environment   

The Must-Haves:  

• High school diploma or general education degree (GED) 
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required 
• General knowledge or Microsoft Word and Excel Programs 
• Excellent Customer Service Skills 
• Ability to multitask, self-manage, and work efficiently in stressful situations
• Salesforce experience is a plus
• Bilingual in Spanish, highly preferred

Your Mission in Motion:

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities. 
• Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed. 
• When needed, communicate with customers regarding their package status. 
• Research, analyze, and report on daily compliances to management and prepare business reports as needed. 

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. 

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!