Airport Customer Service Agent
Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
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Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
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Must be able to announce both incoming and outbound flights.
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Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
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Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
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Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
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Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
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Able to stand and work in one location for up to four hours at a time.
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You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
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Work independently without direct supervision.
Requirements:
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Must be at least 18 years of age
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Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
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Ability to read, speak, and understand the English language.
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Ability to stand for long periods of time
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Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
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Possess entry-level computer skills
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Occasionally lift bags or items weighing between 50 and 70 pounds
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Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
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Must be able to work nights, weekends, and holidays
Autres détails
- Famille d'emplois CUS
- Fonction professionnelle CUS - Customer Service
- Type de paie À heure
- Taux à l'embauche 16,00 $
- CASMF - NK, 6900 Airport Blvd., Sacramento, Californie, États-Unis d’Amérique