Baggage Concierge Agent

• Collect checked luggage from facility and transport across the AOA to approved drop point at the terminal in compliance with TSA and airline security requirements.

• Coordinate with airline staff at luggage drop point to ensure luggage is inserted into the hold baggage system (HBS). 

• Collect boarding passes and bag tags issued by the airlines at the main terminal and bring back to facility. 

• Collect checked luggage at the first available drop point, as agreed with each airline, and transport across the AOA to the facility in accordance with TSA, CBP and airline security requirements.

• Safely lift, load, unload and transport baggage to and from the facility

• Protect baggage and other equipment from damage, loss and weather conditions

• Drive and operate ground equipment and vehicles

• Assist with record-keeping and documentation to ensure correct handling of baggage

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Communicate with managers and lead agents to manage daily schedules

• Report equipment problems and breakdowns to facilitate fast repairs

Requirements

• Must be at least 18 years of age

• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces

• High school diploma or equivalent, such as successful completion of a GED

• Familiarity with basic computer programs to assist with record-keeping and baggage routing

• Possess a valid driver's license and have a good driving record

• Pass a physical agility test, depending on the airline

• Strong teamwork and collaboration skills to help achieve team goals

• Excellent verbal and written communication skills, such as email and phone

• Flexible schedule allowing work during nights, weekends and holidays

• Adaptability to changing priorities and time management skills