Associate User Experience Researcher

Position Summary: 

As an Associate User Experience Researcher, you will design and develop research-driven, learner-centered experiences, integrating learning science principles and technology to optimize engagement and retention. You will create the learning experience, from technology to interface, prototyping, testing, and design iteration, ensuring alignment with pedagogical goals and best practices. Additionally, you will collaborate with cross-functional teams to deliver seamless, effective learning pathways and continuously improve the learning environment through data-driven insights. 

Essential Job Functions:  

• Execute and analyze user research studies using various methods (e.g., interviews, usability testing, surveys) to gather insights into user behaviors, needs, and pain points. 

• Assist in organizing research logistics, including participant recruitment, research planning, and maintaining research documentation and tools. 

• Work closely with designers, product managers, and developers to communicate research findings and implement user-centered design solutions effectively. 

• Understand continuous evaluation of learning experiences through data analysis, learner feedback, and usability testing, using insights to iterate and enhance learning pathways. 

• Adhere to research processes, ensuring thorough documentation and standardization across projects to maintain consistency, transparency, and scalability in learning experience design. 

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Knowledge, Skills, Abilities:  

• User-Centered Research Methodology: Proficiency in qualitative and quantitative research methods, such as usability testing, user interviews, surveys, and data analysis, to generate actionable insights. 

• Communication and Collaboration: Ability to clearly communicate research findings and insights to cross-functional teams, both verbally and in writing, ensuring alignment with product goals and design processes. 

• Critical Thinking and Problem Solving: Strong analytical skills to interpret research data, identify patterns, and offer solutions to user experience challenges, helping to inform design decisions. 

• Adaptability and Continuous Learning: Openness to learning new research techniques and tools, as well as the ability to adapt to changing project requirements and fast-paced environments. 

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About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.   

What We Offer:We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs. 
 
This position is fully remote in PA, FL, GA, IL, IN, NC, SC, TN, TX, UT, WI, AL, KS, LA, MA, MI, MO, NH, OH, OK, VA, AZ, CO, MN, NJ, NY only.