Product Manager, High School (Learner Journey)

Position Summary: 

The Product Manager, High School works relentlessly to improve the high school learner journey by removing friction, increasing scaled personalization, and aligning supports to ensure more learners graduate each year – mastering skills & confident for their next step. Study the market and online learning trends to ensure our high school is best in class for our price. Triangulate data from front line staff, analytics, the LMS, and the market to identify and shepherd the highest impact work to improve the learner journey. Unlock product led growth through gains in learner retention and completion. 

Essential Job Functions:  

• Conduct market research to stay informed on trends, competition, and learner needs. 

• Define learner personas and prioritize solutions to continuously strengthen online learning experience and skill mastery. 

• Analyze data to identify and implement high-impact improvements. 

• Develop and manage the learner journey roadmap and project evaluations. 

• Collaborate with cross-functional teams to align and execute product goals. 

• Drive retention, completion rates, and learner satisfaction metrics. 

•  

Knowledge, Skills, Abilities:  

• 5+ years of product management experience, preferably in education technology or related industry 

• Demonstrated ability to understand and translate complex market needs into actionable product requirements  

• Strong analytical and problem-solving skills with a data-driven approach to decision making  

• Excellent communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders 

• Willingness and ability to travel for market research and networking purposes 

• Preference given to candidates with prior experience or subject matter expertise in online high school learning and/or career training 

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.   

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs. 
 
This position is fully remote in PA, FL, GA, IL, IN, NC, SC, TN, TX, UT, WI, AL, KS, LA, MA, MI, MO, NH, OH, OK, VA, AZ, CO, MN, NJ, NY only.