Dealer Engagement Specialist – Service

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role:

Are you a self-starter? Do you have the skills to coach others in a group setting, foster a sense of community amongst others, and collaborate with coworkers to produce a positive customer experience? Then PBS Systems is looking for you!
 

Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products and their capabilities, with our customers to help increase adoption and enhance the customer experience.

Successful Dealer Engagement Specialists must be able to confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and can perform under pressure. Quickly get up to speed on our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both.

This position will be based in our Calgary, AB office and is not a remote work opportunity.

Responsibilities:

• Proactively host customer engagement sessions
• Promote adoption of our products/services
• Orchestrate a sense of community amongst our customers
• Create conference/workshop content and presentations
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
• Work with other departments to understand challenges facing customers as well as new and upcoming features to showcase.

Qualifications:

• Ability to work independently; self-starter/ self-motivated.
• Previous experience in the Automotive Industry or Dealership environment in BDC (Business Development Center/CRM (Customer Relations Management) and Service Support
• Previous experience with Dealership Management Software (DMS)
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Project management skills
• Exceptional organizational and time management skills
• Customer focus / excellent customer service skills
• Solid computer knowledge, including Microsoft Office Suite
• Strong problem solving & trouble shooting skills
• Strong documentation abilities
• Strong multi-tasking & prioritization
• Willingness to commit to an ongoing system of education and cross-training.
• Travel within Canada and the USA (up to 1wk/month) is required; in consequence, a valid passport and/or US visa (if applicable) will be a requirement.

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development.
• Corporate membership to Goodlife
• Free parking
• Staff events
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring proce