Representative, Customer Service

Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. This role requires bilingual fluency in Spanish.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Download PSP orders into NDS system after review and correction of ROE Edit List. 
• When necessary, manually enter orders into NDS or PSP system. 
• Reviews and corrects Order File Status Report. Transfers order file for routing. 
• Notify customers or sales reps. of customer item “outs”. 
• Ensures COAs, and Spec Sheets are provided to Customers as necessary. 
• Daily invoicing of credit memos. 
• Credit and Collections Answers telephone and direct calls to appropriate person. 
• Research customer, Sales Rep and BAKEMARK Affiliate inquiries. 
• Back up to Will-Call and other positions as directed by Supervisor. 
• Provide Sales Representative vacation relief. 
• Files documents as directed. 
• Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input. 
• Treat all customers both external and internal with dignity and respect
• Fluent in both English and Spanish, with the ability to communicate effectively in both languages, written and verbal, to support customer inquiries and order processing in a bilingual environment.