BakeMark has an immediate job opening for a Customer Service Representative.

SUMMARY:
Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Download PSP orders into NDS system after review and correction of ROE Edit List.

• When necessary, manually enter orders into NDS or PSP system.

• Reviews and corrects Order File Status Report. Transfers order file for routing.

• Notify customers or sales reps. of customer item “outs”.

• Ensures COAs, and Spec Sheets are provided to Customers as necessary.

• Daily invoicing of credit memos.

• Credit and Collections Answers telephone and direct calls to appropriate person.

• Research customer, Sales Rep and BAKEMARK Affiliate inquiries.

• Back up to Will-Call and other positions as directed by Supervisor.

• Provide Sales Representative vacation relief.

• Files documents as directed.

• Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.

• Treat all customers both external and internal with dignity and respect.

• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.

• Other duties will be assigned as needed to meet company goals and objectives.