Operations Manager

95700B - Operations Manager

SUMMARY:

The Operations Manager Directs and coordinates activities of warehouse and transportation operations to obtain optimum use of equipment, facilities, and personnel by performing the following duties personally or through associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs all warehouse and transportation operations, closely interacting with department associates.
• Reviews results of warehouse and transportation operations, compares them to budget. Works Branch General Manager, to take corrective actions to achieve results.
• Responsible to review sales levels in order to determine allocation and assignment of associates for warehouse and distribution departments. Manages and prioritizes, projects, and schedules.
• Reviews and analyses weekly and period reports. Makes recommendations or takes actions to achieve desired results.
• Responsible for all areas of inventory control and implementing BakeMark Best Practices.
• Responsible for sanitation and physical condition of warehouse, material handling equipment, and rolling stock. Schedules and supervises all repairs as needed, to include review of bids, and subsequent service agreements. Recommends capital expenditures for acquisition of new equipment to increase efficiency and services of operations department.
• Responsible for the safety of departmental associates and visitors. Directs investigations of all accidents, and recommends corrective actions. Follows up to ensure that appropriate corrective actions are taken.
• Ensures compliance with warehouse and transportation related administrative policies, procedures, safety rules, and governmental regulations.
• Directs salvage of products identified as damaged or spoiled.
• Directs investigations into causes of customer or shipper complaints and responds accordingly. Follows up on ALL customer requests and inquiries to ensure appropriate response is made and customer is satisfied.
• Works closely with union representatives at bargaining unit Branches. Serves as first point of contact for union communication and grievances.
• Treats all customers (both internal and external) with respect, courtesy, and kindness.
• Upholds and complies with policies and attitudes adopted by the company.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties may be assigned to meet Company goals.

SUPERVISORY RESPONSIBILITIES:

Manages all Warehouse and Transportation associates through subordinate supervisors or direct interaction. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with company policies, union contracts and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associates degree (A.A.) or equivalent from two-year college or technical school; five years related experience; or equivalent combination of education and experience. 

LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.