Customer Service Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist General Manager as appropriate and in report preparation Directly manages Inside Sales representatives and Customer Service teams Developing and executing Inside Sales representatives annual sales budgets Supporting and executing Traditional Trade sales initiatives Updating and assigning hourly labor schedules in e-time Training and developing staff Completion of associate mid- year and annual performance appraisals.

Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties may be assigned to meet company goals.

SUPERVISORY RESPONSIBILITIES

• Carries out supervisory responsibilities as a member of Branch staff, in accordance with Company policies and applicable laws.
• Directly supervises non-exempt administrative employees.
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; developing direct reports; rewarding and disciplining associates; addressing complaints and resolving problems.
• Strong leadership skills.
• Ability to supervise others.
• Strong PC skills including Excel, Access and Word.
• Able to handle information requests in a timely fashion.
• Able to organize work to meet deadlines.
• Ability to work in a team environment.