Operations Dispatcher

Position Pays: $27.50 an hour

Security of Branch:

Controlling access to buildings and grounds, allowing access under branch policy
 

Customer Service:

• Handle incoming customer calls concerning
• Routing Specials on Demand
• Service Request
• No pick-ups
• Resolve customer issues
• Generate ETA to Ops Report
• Communication with all routes

Maintain Dispatchers Log:

• Logging hourly calls into the report log system, including over the payment liability route problems/concerns about Suspicious activity.
• Create Holiday Routes and Maintain Requests from Customers and National Accounts.
• Send out safety/ security messages
• Coordinate any special services to routes and make supervisors aware.
• Coordinate variable account pick-ups and delivers
• Maintain Daily ATM Combos list. Assist Messengers with force balances on ATMs and any related ATM Issues
• Perform any other duties or special projects as deemed necessary by Management Staff.

Position duties include handling customers’ calls into the branch, communicating with all routes, providing ATM combo/support to routes, keying information daily to the RPMS report, maintaining and updating SOFI information daily, and maintaining branch reports.
 

General Information:

Climate-controlled office environment. Requires extended time sitting at a desk opening doors to the building, answering company phone lines, operating computers, and monitoring vehicle radios.

Benefits:
Loomis offers one of the most comprehensive employee benefits packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development