Dispatcher

Shift:  Typically 6:30AM-2:30PM, Monday-Friday, but you must be flexible, as this can vary

Pay Rate:  $17 per/hour

Ops Dispatcher Ensure Quality Customer service and accountability of items keyed into computer system

Position duties are handling customer’s calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.

General Information:

Climate controlled office environment. Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoring vehicle radios.

DUTIES:

SECURITY OF BRANCH

Controlling access to building and grounds allowing access under branch policy

Customer Service:

·         Handle incoming customer calls concerning

·         Routing Specials on Demand

·         Service Request

·         No pick ups

·         Resolve customer issues

·         Generate ETA to Ops Report

·         Communication with all routes

Maintain Dispatchers Log:

·         Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.

·         Create Holiday Routes and Maintain Request from Customers and National Accounts.

·         Send out safety/ security messages

·         Coordinate any special services to routes and make supervisors aware.

·         Coordinate variable account pick-ups and delivers

·         Maintain Daily ATM Combos list Assist Messengers with force balances on ATM’s and any related ATM Issues

·         Perform any other duties or special projects as deemed necessary by Management Staff.