SUMMARY

 

The focus of this position is to lead the Product Support and Applications Developments efforts within the US R&D organization.  The incumbent will oversee the execution of technical support activities, develop  and provide technical oversight to customer facing activities.

 

To perform this job successfully, an individual must be able to satisfactorily perform each essential requirements represents the knowledge, skill, and/or ability.

 

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

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Other duties may be assigned. Reasonable accommodation for disabilities may be made for one or more of the following:

 

• Provide technical product support to customers and plants; assist in solving technical issues

 

• Promote our new products, propose customized designs to answer customer needs

 

• Manage our legacy product range

 

• Train LISI employees in the application, use, and technical merits of our products

 

• Represent LISI at industry & governmental committees, and assist customers in coordinating their fasteners standards

 

• Coordinate with sales for market and business development activities

 

• Watch competitor products, installation trends, and customer applications

 

• Identify, develop and be part of US network of Customers, Suppliers, and Specialized organizations

 

• Manage Technical Support for Licensees and customers, ensuring each are provided with appropriate support and commitment

 

• Organization of yearly licensee committee meeting and managing the follow-up and execution of committee actions

 

• Visit and develop direct relationships with internal licensees to share and capitalize product expertise

 

• Manage licensee audit program, coordinate and report to IP manager

 

• Manage technical documentation update process and execution

 

• Provide proactive product line support including coordination with EU technical support resources

 

• Promote the introduction of products at North American customers by providing presentations and demonstrations

 

• Organize technical symposiums at customers in coordination with sales teams

 

• Support and follow-up with customers as they execute test plans and product evaluations

 

• Develop data to support internet site update and product documentation

 

• Ensure the required tooling is defined and available for demonstration and customer evaluation

 

• Focal point for US customer or industry specification change review and comments

 

• Manage internal documentation change process for North America (Change Review Board)

 

• Oversees the action plan for each area and is ultimately responsible for ensuring deadlines and commitment to internal and external customers are met

 

• Travel may be required (national and international) to solve and analyze customer requirements and/or product issues

 

• Provide timely communication to management and internal/external customers on developments, which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations.

 

• Maintain a working knowledge of new technologies and product applications.

 

• Responsible for complying with the rules and regulations set forth by Federal, Local, and State government, LISI Aerospace, and HSE Procedures.

 

• Other duties may be assigned

 

 

Ways of working, Experience, and Behaviors

To perform the job successfully, an individual should demonstrate the following competencies

 

• Analytical - Ability to analyze and understand complex information, product specification, and critical technical information.  Able to scrutinize information providing succinct information on risks and proposed actions.

 

• Technical Skills –     Ability to understand customer applications, problems and needs and create working solutions.  Able to clearly share expertise and transfer technical knowledge to others; Working in problem solving team environment; Communicates technical knowledge and expertise with customers to instill confidence regarding quality function. Understands and has working knowledge of Engineering software such as CAD/CAM, Solid Modeling, Simulation and Structural Analysis, FEA, etc…, Understands principles, and techniques of forging, cold heading and machine screws.  Must be able to manage engineering projects, utilizing project management tools and techniques.

 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquires regardless of the situation; Demonstrates group presentation skills; Participates in meetings.

 

• Written Communication – Writes technical documents clearly and accurately.  Transfers technical data into meaningful written documents that can be understood by all levels of the organization.  Writes comprehensive well developed policies and work instructions.  Writes clear actions and reports.

 

• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Places success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of team members.

 

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

 

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

 

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 

• Planning/Organizing - Prioritizes and plans work activities of self and others; Uses time efficiently; Plans for resources in a creative way only adding cost as absolutely necessary; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

 

 

Supervisory Responsibilities                                             

 

None

Education and/or Experience

                                               

• Bachelor's degree in Mechanical or Materials Engineering from and accredited four-year University or equivalent combination of education and experience.
• Three or more years Design Engineering/ Project Management or Product Engineering in a high volume environment
• Participation in professional organizations a plus
• Project management skills and experience required; focus on objectives completion in a timely manner, working in multi-functional team, philosophy based on results and documented analysis and decisions, simple and comprehensive reporting to management.
• Working knowledge of relevant engineering applications, technical reading and writing;
• Knowledge of Aircraft Fastener manufacturing processes and principles.

 

 

Language Skills                                           

Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

 

Mathematical Skills                                                 

      Working knowledge of statistics and advance levels of calculus/differential equations.

 

Reasoning Ability                                                    

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

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Computer Skills                                           

To perform this job successfully, an individual should have knowledge of CAD, CAE, Data Acquisition Systems, Measurement Systems, Design Systems, Document Control systems. Intermediate level or above in Microsoft Office: Word, Excel, Access, and Project.

 

Certificates, licenses, registrations

• None 

 

PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND ,SAFETY

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for extended periods of time, and to speak or listen. The employee is frequently required to sit and requires eye-hand coordination, repetitive hand movement and manual dexterity use hands to finger, handle, or feel.  The employee is occasionally required to stand for extended periods of time and walk. The employee must occasionally bend, reach to shoulder level and lift, carrying, pushing and/or pulling up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Hearing level within normal/average range.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Safety and Environmental 

The responsibilities of the position include compliance with company and governmental safety, environmental and hazardous materials regulations and procedures. Employee will be required to wear personal safety equipment such as safety glasses, hearing protection, or proper footwear PPE in specified areas.

 

BENEFITS:

Medical
Dental
Vision
FSA/HSA
401K Matching
Vacation Pay
Sick Pay
Education Reimbursement

Salary: $70,000-$80,000