CRM Product Development Specialist

Why should you consider Kumon? Our mission is inspirational - as an educational services organization, we enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth.

Position Summary:

The CRM Product Development Specialist will be responsible for supporting to design, development, and implementation of customized solutions within the Salesforce platform to meet Organizational needs. This includes collaborating cross-departmentally with business stakeholders to gather requirements, create technical documentation, and ensure quality and performance of Salesforce solutions.

***This role requires the candidate to be in the Rutherford, NJ area.***

Requirements:

• Bachelor’s Degree in computer science, information technology, or a related field preferred
• 2-4 years of proven experience as a Salesforce developer (or similar role) preferred
• Proficiency in Batch Apex, writing triggers, Lightning Web Components, and other Salesforce development tools/skills
• Strong time management and prioritization skills
• Strong problem-solving, analytical, and communication skills

Responsibilities:

• Support the design and development of applications, features, and integrations within the Salesforce platform (Service Cloud, Experience Cloud, and Marketing Cloud).
• Design and implement automation processes and configuration changes, including workflows, flow builder, process builder, and page layouts.
• Create and maintain technical documentation, including design specifications, test plans/scenarios, and user guides.
• Configure and maintain integrations between Salesforce Service Cloud and Marketing Cloud and other systems, such as ERP and CRM platforms.
• Ensure quality and performance of Salesforce solutions through testing and debugging.
• Monitor system performance, data storage, and troubleshoot issues.