0711 - BP CSR/Domestic - CSRP - CUSTOMER SERVICE REPRESENTATIVE

TITLE: Customer Service Representative

POSITION OBJECTIVE: This position exists to ensure our customers’ satisfaction with timeliness and quality of plant orders. 

QUALIFICATIONS:

• A college degree is required (Associates Degree minimum), demonstrating your commitment to continuous learning and growth.
• Proficiency in Microsoft Word, Excel, and Outlook is a must, with the ability to learn and navigate our AS400 system.
• Your ability to recall facts, situational data, and procedural details will be essential in fulfilling your responsibilities.
• Occasional travel may be required for training purposes, showcasing your dedication to professional development.
• You're reliable, adaptable, and able to handle job stress with professionalism and grace.
• Exceptional teamwork, communication, and customer service skills are essential as you interact with colleagues and customers.
• Physical requirements are typical of a regular office environment, ensuring your comfort and well-being.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• As a CSR, you'll be at the forefront of our customer interactions, processing purchase orders, sample requests, claims, and more, ensuring timely responses and addressing customer needs with care and attention.
• You'll act as a liaison between customers and various departments, ensuring that all issues and requests are coordinated and resolved efficiently.
• Managing daily reports, you'll stay on top of issue statuses and take necessary actions to ensure customer satisfaction.
• You'll take ownership of assigned accounts, handling orders, samples, inquiries, and other tasks to uphold our commitment to exceptional service.
• Processing orders and sample requests will be among your primary responsibilities, ensuring accuracy and efficiency.
• Responding to inquiries from customers and internal departments, you'll demonstrate your excellent communication skills and dedication to customer satisfaction.
• Reviewing and taking action based on reports will be part of your daily routine, contributing to our continuous improvement efforts.
• You'll enter new customer data, coordinate orders, samples, and account setup, collaborating with various departments to ensure seamless operations and customer delight.
• Adhering to company procedures, you'll uphold our standards of excellence and direction, contributing to our success and growth.
• You'll be ready to tackle any additional functions or special projects that arise, embracing the dynamic nature of our business.