eCommerce Specialist

Company Description

Hillman is a $1.3B leader in complete hardware solutions, delivered with industry best customer service to over 26,000 customers including Lowes, Home Depot, Walmart and Amazon. Hillman designs innovative product and merchandising solutions for complex categories that deliver an outstanding customer experience. Leveraging a world-class distribution and sales network, Hillman delivers a “small business” experience with “big business” efficiency.

Job Summary

The eCommerce Specialist will help implement the strategy, techniques, and tactics to increase online sales revenue via improved organic search and on-site navigation, conversion, content optimization and review/ratings of Amazon.  Reporting to the Sr. eCommerce Sales Manager, this position will work closely with Sales, Product, Customer Service, and Marketing to ensure Amazon growth.

Essential Job Functions *

• Assists in creating and maintaining detailed analytics reporting dashboards and help share learnings and actionable insights across the organization.  Utilizes several data sources - Excel, Power BI, Vendor Central etc. 
• Develop roadmap strategy for software tools to simplify, standardize and automate processes for greater efficiency, deeper insights.
• Manage new item setup procedures on eCommerce retailer sites leveraging software automation and the eCommerce Content Team to ensure speed to market and coordinated on-time delivery based on the product launch calendar
• Coordinate and product launch programs that drive engagement and support retail including publication of above the fold content, A+/Enhanced content, backend SEO & navigation optimization.
• Provide content optimization expertise, recommendations and insights based on emerging trends and e-retailer specific site capabilities to Sales, Marketing and Product Teams.  
• Regularly reviews existing images for completeness, errors and updates based on retailer standards and identifies areas of improvement.
• Ensure Brand consistency & compliance across retailers.
• Track on-going review trends. This includes identifying any potential product quality issues and elevating them to Quality / Product Teams (Amazon Andon Cords).
• Create site specific variations to achieve best in class representation and an enhanced consumer shopping experience.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• Bachelor’s degree in Business, Business Analytics, Communications, Marketing, Mathematics or equivalent.  
• 1-2 years’ experience in one of several fields: ecommerce, business analytics or marketing. 

Competencies – Knowledge, Skills, and Abilities

• Advanced Excel skills with proficient knowledge of formulas, v-lookups, macros, with the ability to create and interpret reporting.
• Working knowledge of Amazon Vendor Central and other online retailer portals.
• Knowledge of Content Syndication Platforms, ideally Salsify.
• The ability to quickly learn a varied set of tools (including content health scoring, keyword optimization, and 3^rd party/retailer platforms) is necessary.
• Strong written and verbal communication skills. Ability to present eCommerce principles to various teams across the organization (including management).

Operational Equipment