Greek - Account Manager II

Position Title: National Account Manager

Location: Warwick, RI /Indianapolis, IN/REMOTE

Starting Pay: $60-80K DOE

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. 

Your Opportunity:

The Herff Jones Greek Sales Team is looking for aNationalAccount Manager to join our HJ Family.

Position Summary:  This non commission national account manager position is responsible for the account management of customers specifically within the Greek letter organization market segments:  NPC market (National Panhellenic Conference/sorority) customers, NPHC market (National Pan-Hellenic Conference/Divine Nine), NIC market (North American Interfraternity Conference/fraternity) customers, PFA (Professional Fraternity Association) market and ACHS (Association of College Honor Society) market as well as other GLO market segments, by handling all aspects of customer’s official jewelry program, and graduation, and ceremony regalia as requested. 

This account manager position will include working directly with customers at all levels, HJ operations management personnel, HJ digital marketing, and creative departments to ensure customers’ complete satisfaction in quality, products, delivery, and service. In this role you will have regular interaction with key decision makers within customer’s organization and within HJ leadership.

What we want you to accomplish:

The National Account Manager role will manage the business to client relationship with specific customers. You will keep a focus on the specific requirements of the customer with sales retention and penetration. You will need to plan and explain how the company can meet those needs.

Daily displays of working in a fashion that adheres to the company values:

• 30 days - display an eagerness to learn the role and prove themselves dependable.
• 60+ days - gain an understanding of the daily tasks and operational aspects of how the account manager role fits into the overall college division, Warwick jewelry operations, Cap and Gown plants; establish priorities, introduction to customers. Attend trade shows and selling events.
• 90+ days - independently service, sell to and manage the first assigned allotment of Greek letter customers. Attend trade shows and selling events.

Core Objectives:   

• Sales Retention of core assigned established “book of business” of approximately 40 accounts, of which annual sales are $5.3M +
  • Achieve 98% renewal of customer contracts expiring within calendar year.
• Sales Penetration within same established “book of business” accounts by increasing sales annually by 3%-3.5%+
  • • Represent HJ at customers’ selling events with target goal of increasing sales 5% YOY.
    • Communicate pricing updates within customer contractual guidelines and HJ guidelines.
    • Develop and execute increase sales revenue within the non-official jewelry program sales.
• Sales Acquisition of additional customers with various membership levels resulting in increased sales revenue combined annually of $50K+.
  • Establish sales criteria for smaller GLO (Greek Letter Organizations) membership organizations.

Core Activities:

• Establish positive customer relationships at all levels of account’s vertical hierarchy.
• Represent Herff Jones at trade shows, college customer events as needed, and Greek customer’s conventions which are on site selling events. 
• Execute on all official/discretionary jewelry programs from inception to completion of final product resulting in sales of the product. 
• Proactively collaborate with customer on critical convention jewelry requirements and adhere to operations deadlines. 
• Develop and execute on customer’s selling events from pre-convention inventory sales order, milestone and convention event products, marketing, sponsorship activities to on-site inventory/display/overall look adhering to HJ branding guidelines. 
• Understand the competitive landscape and utilize an ambitious spirit to find ways to sell additional products and value-added solutions to customers.
• Continually review HJ Greek website and update accordingly making continuous improvements and product changes.
• Review and summarize all company absorbed expenses for budget and program/sponsorship/contractual compliance.
• Review and summarize customer’s sales by product category and make recommendations to customer and manager. Semi-annual requirement.
• Team effort in “covering” Greek accounts on as needed basis. 

 Success Indicators:

• Ability to confidently manage assigned customer’s official jewelry program and non-official jewelry program and provide programs to customers.
• Ability to sell new products, programs, and enhancements to established “book of business” within core customer base.
• Strong ability to conceptualize, strategize, and think creatively.
• Independently manage assigned customers with little supervision but knowing when to ask for manager’s assistance when needed.
• Independently travel and represent Herff Jones at customer selling events-on site selling directly to members of organizations. 
• Develop initiative-taking, positive professional relationships to ensure a successful HJ partnership with customers. 
• Manage challenging customer demands with professionalism with proper and complete follow-through.
• Commitment to becoming a subject matter expert in official jewelry programs and graduation regalia/ceremony products.
• Ability to effectively plan, organize and control processes for desired outcomes.
• Team spirit required.

Education / Certifications Required: 

• Bachelor’s degree in business management or related field of study.
• Retail jewelry sales and/or account manager experience a plus.
• Trade show/event experience desired but not required.
• Documented sales or inside sales experience, or Account Management experience.
• Position requires frequent travel throughout year to visit customers attend trade shows, and divisional meetings and presentation as requested. Approximately  25% of time.
• Position requires extensive travel in summer months of June, July, and August (summer selling events conventions). Up to 60% of time and weekends.
• Greek (fraternity/sorority) life experience preferred.
• Proficiency with Microsoft Office programs.

Physical Requirements:

• Manual Dexterity: Good Hand-Eye Coordination.
• Must be able to sit & stand for extended periods of time during selling events.
• Ability to move throughout the office and production areas frequently during the day.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.