Premium Revenue Cycle Supervisor

The Premium Revenue Cycle Supervisor is responsible for a variety of duties related to the Premium Revenue Cycle, including monitoring various account receivable reports; working with the Premium Reconciliation Specialists to keep accounts accurate; preparing journal entries; balancing accounts related to the Premium Revenue Cycle; reconciling EPIC back to the accounting system; assisting with audits; maintaining policies and procedures; making recommendations for process improvements; and testing system upgrades.  The Premium Revenue Cycle Supervisor is responsible for the management of programs and staff of the Premium Reconciliation Team, overseeing workflow, projects, and objectives; functioning as a resource for staff on department policies and procedures; addressing customer concerns as they arise; and attending appropriate organizational meetings. Work is performed under the general guidance, direction, and supervision of the Revenue Cycle Manager.

The incumbent knows and abides by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. 

Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.

Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values:

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

We believe:

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

JOB SPECIFIC QUALIFICATIONS 

1. High school graduate or equivalent with emphasis in business courses is required. Associate degree from an accredited technical college or school in accounting/business science, or related field preferred; or equivalent combination of education and/or experience.
2. At least three (3) years of experience in accounting assistance in an insurance or healthcare setting is required.
3. At least one (1) year of supervisory or team lead experience.
4. Knowledge of accounting and bookkeeping practices, procedures and regulations required.  
5. Knowledge of mathematical, algebraic, and statistical concepts related to bookkeeping and accounting practices is required. 
6. Knowledge of and ability to use computer software programs and systems including database, email, word processing, and MS Excel or other accounting spreadsheet software is required.  Ability to use and or learn computer systems such as EPIC is required.  Experience with EPIC required.
7. Demonstrated leadership experience.
8. Ability to train new and current staff is required.
9. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
10. Ability to investigate and analyze information, draw conclusions, and resolve issues.
11. Ability to develop, plan, and implement short- and long- range goals.
12. Ability to ensure that the daily work of the team is completed. Ability to foster a cooperative work environment.
13. Ability to communicate with courtesy and tact is required.
14. Ability to recognize, identify, and report problems is required.
15. Ability to be flexible and be a team player is required.
16. Ability to type 30 wpm accurately is required. Ability to use a keyboard extensively is required.
17. Ability to enter data accurately is required.   
18. Ability to file numerically and alphabetically is required.
19. Excellent verbal and written communication skills and strong customer service abilities are required. 
20. Ability to communicate with vendors, members and GHC-SCW personnel in a professional manner is required. Ability to be culturally sensitive and work with diverse populations.
21. Ability to work independently is required.
22. Ability to organize a diverse workload under pressure is required.
23. Ability to work in office environment and sit at desk for up to 8 hours per day is required.
24. Ability to speak and listen in person and on the phone is required.
25. Ability to perform fingering and handling with one or both hands is required.
26. Ability to see mid, near, and far range is required.
27. Ability to sit, stand, kneel and lift intermittently is required.
28. Ability to maintain confidentiality is required. Ability to learn and/or knowledge of HIPAA requirements.