OSP Project Coordinator

Lumos is looking for a full-time OSP Project Coordinator! If you are an experienced OSP Project Coordinator who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

The OSP Project Coordinator plays an important role in the progress of multiple Outside Plan (OSP) construction projects: responsible for the full lifecycle management and reporting of assigned projects, managing customer and community inquiries, providing 90-day schedule Estimated Completion Date (ECD), Smartsheet validation, and ensuring all invoices are properly routed and paid. The successful candidate will have project management job experience, an understanding of construction operations, budgeting, invoicing, and possess excellent communication skills. Must successfully and professionally interact with a variety of internal and external teams, to help Lumos accomplish its exciting growth goals.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Coordinates on all project activities to ensure lifecycle, budget, and progress requirements are met.
• Manages project schedule, permits, and production tracker; provides daily status updates to leadership through meetings and delivers weekly reports to the Senior Director and SVP.
• Build collaborative, respectful relationships with internal team and contractor partners to ensure the free flow of information needed for reports; build trust to ensure a productive working relationship. Gathers the data needed for all progress reporting and updates SmartSheets daily.
• Ensures project schedule is always current; ensures production tracker is updated daily.
• Provides daily updates on construction status to include cabinet status and power tracking.
• Ensures all partners are aligned to the working schedule and meeting objectives.
• Ensure all invoices are accurately tracked according to budget and paid on time.
• Triages construction complaints 24 hours; completely resolves them within 7 days.
• Monitor Franchise Agreements to ensure adherence and prevent a lapse in agreement.
• Consistently flexes to manage competing priorities, interruptions due to requests from multiple external stakeholders, while keeping momentum on critical priorities. 
• Maintain Street Sheets from partners and ensure accuracy on a daily basis.
• Maintains damage report tracker delivers weekly status to leadership through meetings and provides weekly reports to Senior Director and SVP.

Knowledge, Skills, and Abilities Required

• Demonstrated experience working with Microsoft Office, particularly Excel, and construction Smart Sheets is essential.
• Excellent written and verbal communication skills, and interpersonal skills.
• Must successfully build and maintain relationships with internal stakeholders and contractor partners.
• Entrepreneurial: self-starters with the ability to keep pace with project requirements and flex based on competing priorities, while ensuring work resumes after interruptions are managed.
• Strong analytical skills and ability to gather and record information from a variety of sources and report it.

Other Experience & Requirements

• High School Diploma required. College degree a plus.
• 5+ years’ Project Coordinator experience, preferably in construction.
• Experience supporting Fiber to the Home (FTTH) construction builds preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.