Director of Business Development- Cash Automation

• Partner with the Relationship Management and Sales leadership team on customer-facing program development and strategy development needs across all segments.
• Collaboration with Sales and Implementation support team related to new account on-boarding and project strategy support related to account assignment coverage.
• Leadership of Project Teams to facilitate analysis and assessment of program improvement needs associated with the Relationship Management teams.
• Build strong internal and external business partnerships.
• Involvement with client meetings, business reviews, facility tours and planning sessions.
• Assess client experience and design programs to improve team skill set and account coverage approach.
• Thought leadership of client strategy around Garda products, services and solutions. 
• Develop support strategy for account growth opportunities including special services and opportunity generation programs for account base.
• Guidance for Relationship Management teams related to pricing models with MAPS, contract renewals/negotiations, revenue opportunities and margin improvements.
• Process mapping and program development, including creation of documentation for Relationship Management team.
• Conduct gap-analysis for areas of improvement for account support, growth strategy, relationship skills and problem resolution programs.
• Offer leadership support for program development surrounding proactive and reactive client interactions, skills and training programs.
• Provide program implementation guidance for the Relationship Management team.
• Offer leadership and mentoring to the Account Managers within the Relationship Management team.
• Identification of key measures and methods for reporting team performance and account growth within the assigned account base.
• Assist with Relationship Management team training programs, project management, program development and enhancements to support the teams.
• Assess the coverage model approach and client assignments and make recommendations for team alignment improvements.
• Interface with the Sales Training leadership team on the development and prioritization of Relationship Management team training programs and tools.
• Interface with the Marketing team and SMEs for support and direction of program improvements.
• Assist with the transitional plans related to support for Relationship Management assigned accounts to include Account Support, Client Support and Mid-Corporate RM team coverage.
• Participate in industry trade shows and associations

Knowledge, Skills and Abilities

1. Education    Bachelors degree required.  Masters Degree Preferred

II.     Technical / Professional Skills – Knowledge

                              Microsoft Office Suite

                              Budgeting and Forecasting

                              Excel, Powerpoint, Access

                              Customer data base analysis

III.    Skills                   

• Leadership – Collaborative coaching
• Strategic Planning
• Program Development
• Account penetration, growth strategies and business development skills
• Client negotiations and relationship develop skills
• Pricing strategy and contract negotiation skills
• Business Acumen
• Strong leadership abilities across geographies, product lines and departments
• Ability to strongly influence
• A good listener with a positive can-do attitude
• Excellent project management, planning and organizational skills
• Commitment to follow through and complete assigned actions
• Capable of comfortably presenting to large audiences
• Computer literacy and ability to use on-line system for input, maintenance and inquiries
• Competency in computer software packages (Excel/Word)
• Excellent verbal and written communication skills
• Excellent organization, motivation, leadership, and interpersonal skills
• Ability to multi-task and prioritize issues in a complex environment
• Excellent customer support and organizational skills
• Detail-oriented and project management skills

IV.    Prior Work Experience

• Minimum of 10 years of proven progressive leadership experience in service industry 
• Client-facing team leadership and account relationship strategy experience 
• Account Management
• Proven capability to develop and execute strategic and long-range plans across a wide scope within an organization.
• Capable of interfacing well at all levels within a large organization and client base

V.        Travel 30-50% based on business needs, team support and customer requirements