Inside Sales Representative

Summary: Consistently increase customer satisfaction by exceeding their expectations.  Work closely with the outside sales account managers with the goal of meeting company sales and revenue goals.

Essential Job Functions and Performance Standards:

• Proven record of focusing on quality and attention to the details
• Strong work ethic
• Superior problem solving skills
• Strong verbal and written communication skills
• Demonstrated ability to work quickly, neatly, while multi-tasking
• Professional appearance and decorum
• Development of in-depth product knowledge and necessity to stay current on all product changes.
• Answer all sales related incoming calls and determine appropriate action.
• Process quotes, orders and delivery inquiries in an efficient and quick manner.
• Provide prompt technical support to customers.
• Work closely with outside sales account managers to assist in any needs, relating to customers, they may have.
• Assist in monitoring inventory and physical inventory counts when needed.
• Coordinate product literature, samples and direct mailings.
• Maintain and develop relationships with customers and prospects
• Can work well with people from various backgrounds
• Properly record all relevant sales activity using the existing “customer relationship management system” (including calls, prospect pipeline, account notes, etc.)
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals.
• Provide prompt, courteous and professional response to customer/prospect service-related issues.
• Active participant in sales meetings and training opportunities
• Partners with outside sales team members to ensure that we are responding to new business opportunities and prioritizing growth of new accounts

Work Environment: No expected health or safety risks.

Education: College degree or associates degree a plus. Bachelor's Degree in business, finance, accounting, economics or other business-related curriculum is desirable.

Experience:

• Previous experience in inside sales/customer service is desirable.
• Experience sales and service of valves, valve automation, instrumentation a plus.
• Previous experience managing a team is desirable
• Experience with sales planning or forecasting is desirable.

Skills:

• Ability to quickly learn technical product information.
• Exceptional customer service skills.
• General understanding of sales concepts.
• Self-starter, able to take initiative and provide results independently.
• Ability to multi-task and problem solve.
• Detail oriented with superior organizational, oral and written communication skills.
• Proficiency in Microsoft Office applications, especially Microsoft Word, Excel, and Outlook
• Proficient and dedicated use of ACT! CRM
• Developed working knowledge of MAS quoting and order entry system. Proficiency in Microsoft Office applications

Physical Demands: Occasional lifting of products for special pickup and delivery. Other than that no physical demands. Must be able to reach, climb, stoop, kneel, and/or crouch at customer locations