Service Coordinator

Summary/Objective:

The Service Coordinator serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department. This person will answer service call, emails and schedule service jobs for technicians working with other coordinators to ensure efficiency and accuracy.

 Duties/Responsibilities: 

• Answering customer calls and emails.
• Resolving customer issues and inquiries
• Creating estimates for maintenance and service repairs
• Scheduling Technicians to complete open work orders.
• Following up on repair part orders.
• Performs other duties as assigned.

Competencies:

• Strong problem-solving skills.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment:            

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

 Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This will also require the ability to lift up to 50 pounds. 

 Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

 Required Education and Experience

• High School Diploma/GED
• Military background a plus but not required.
• 2+ years in mechanical environment
• Driver’s license and reliable transportation