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Inside Sales Representative

Shepherd Controls, 203 S Jupiter Rd, Allen, Texas, États-Unis d’Amérique Numéro de demande 864
10 septembre 2024

Summary: This role is to join our Customer Care Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions.  The Associate 2 will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

 Duties and Responsibilities:

  • Responsible for quoting within company guidelines and order entry, including the placement of vendor purchase orders if necessary.
  • Focus on profitability and increasing sales to meet strategic objectives.
  • Accepts ownership of each customer interaction from initial communication to shipment
  • Reviews and monitors each order to ensure timely product delivery.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming emails and calls from customers and vendors.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Assist in managing inventory including pulling, counting, and organizing components for custom assemblies and production orders if needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.
  • Special projects as required.

Qualifications

  • Bachelor’s degree or equivalent work history
  • Experience in a customer service setting
  • Strong communication skills

Autres détails

  • Type de paie À heure
Location on Google Maps
  • Shepherd Controls, 203 S Jupiter Rd, Allen, Texas, États-Unis d’Amérique