Program Manager - Implementations Training

Program Manager – Implementations Training

What We Need

Corpay is currently looking to hire a Program Manager – Implementations training within our Corporate Payments division. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, you will be responsible for designing, executing, and managing comprehensive training programs. The focus will be primarily oriented towards building and enhancing the skills and knowledge of our internal Implementations staff members (75%) with some training design and delivery to external clients onboarding with Corpay (25%). This role is critical to shifting our implementations team from being functionally focused (by-product) to a more fungible set of team members capable of supporting volumes that vary by product over time. You will report directly to the manager of Implementation Standards and regularly collaborate with [team(s)/department(s)].

How We Work

As a Program Manager – Implementations Training you will be expected to work in Brentwood, TN environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Develop and Implement Training Programs: Designing and delivering training programs that enhance the skills and knowledge of Professional Services team members.
• Assess Training Needs: Conducting needs assessments to identify gaps and training requirements.
• Curriculum Development: Creating and updating training materials, including manuals, e-learning modules, and workshops.
• Facilitate Training Sessions: Lead in-person and virtual training sessions, ensuring engagement and effective learning.
• Evaluate Training Effectiveness:  Monitoring and evaluating the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collaborate with Stakeholders: Working closely with department heads, HR, and other stakeholders to align training programs with business objectives.
• Continuous Improvement: Staying updated with industry trends and best practices to continuously improve training programs.
• Mentorship and Coaching: Providing mentorship and coaching to Project Managers to support their professional growth.
• Contribute to Continuous Process Improvement: Through regular activities and experiential observation – providing input to leadership and the Implementation Standards team on trends and themes where prioritized efforts

Qualifications & Skills

• Domain Experience: Familiarity delivering training to adults in a business solutions and/or SaaS organization. Seeking a candidate who ideally has 3-5 years of owning or directly contributing to the delivery of training (onboarding, cross training, etc.) to internal professional staff with both at-scale (repeatable) and more bespoke training.
• Organization & Communication: Proven ability to communicate effectively across varying levels of internal and external parties and stakeholders. Detail-oriented, independent, resourceful, and solution-oriented.
• Technical Proficiency: High-level skills in Microsoft Office, and Learning Management Systems (LMS) such as Lessonly, relevant applications for content creation, etc.
• Analytical Thinking and Problem Solving: Strong critical thinking, with the ability to assess situations, develop solutions, and make strategic decisions to benefit the organization.

Benefits & Perks

• Medical, Dental & Vision benefits are available the 1^st month after the hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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