What We Need

Corpay is seeking an Account Specialist III for the North American Fuel division. This position falls under our fuel line of business and is located in Nashville, Tennessee. In this role, Account Specialist III is the primary client services contact responsible for client retention, technical support, and revenue growth through Corpay One Payment Automation. Key responsibilities include client and cardholder support, problem resolution, and strategy development for client services. The position requires collaboration with internal teams to enhance customer relationships and manage account growth. You will report directly to the account manager.

How We Work

As an Account Specialist III, you will be expected to work in a remote setting. Corpay will set you up for success by providing: 

• Assigned workspace in Nashville, Tennessee
• Company-issued equipment
• Formal, virtual training

Role Responsibilities

The responsibilities of the role will include:

• Providing cardholder training and support and client satisfaction
• Ensuring compliance with state regulations and contributing to the revenue generated by the division.
• Conducting regularly scheduled calls and presentations to review business performance, including training and education.
• Making decisions regarding the support of the clients assigned to their care
• Responding to calls before or after normal business hours, as needed
• Guaranteeing that cardholders and clients receive optimal support and communication regarding cardholder funding.
• Collaborating with internal departments (i.e., Sales, Product, or Development) to present solutions proactively to retain relationships and grow or retain revenue.
• Completing the processing of customer requests with minimal assistance and maximum efficiency.
• Supporting activities may include account maintenance, card order processing, user security, report generation, reconciliation, funding and billing, payment processing, fraud investigation, etc.
• Effectively mentoring others on standard processes and best practices.
• Serving as the primary escalation point for contact center customer issues and processes.

Qualifications & Skills 

• High school education or equivalent required
• Minimum of two years of relevant experience required
• Familiarity with programs such as Salesforce, or other CRM tools is required
• Excellent verbal and written communication skills
• Effective team collaboration skills, contributing to a positive and efficient workplace 

Benefits and Perks

• Medical, Dental & Vision benefits are available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide.
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO (Equal Employment Opportunity) and Pay Transparency.

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