Customer Relations Representative

Customer Relations Representative

What We Need

CORPAY is currently looking to hire a Customer Relations Representative within our Fuel division. This position falls under our NAT lines of business and is in Nashville, TN. In this role, you will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests to ensure satisfaction and retention. This position is responsible for assisting with various aspects of client relationships to ensure satisfaction and effective use of products and services to support client retention. You will report directly to the Operations Manager and regularly collaborate with other internal departments

How We Work

As a Customer Relations Representative, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Nashville, TN
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Resolving customer issues quickly and decisively
• Working calmly in a fast-paced team environment; managing special projects without compromising other responsibilities
• Responding to customer emails (Cases) and supporting customer calls when necessary; utilizing available tools to track appointments and manage priorities
• In-depth knowledge of products, services, and systems; ability to proactively train and recommend best practices to clients
• Interacting with internal departments to support the customer base
• Demonstrating mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
• Meeting minimum productivity requirements regarding department goals and standard operating procedures

Qualifications & Skills

• High School Education or equivalent, required
• Successful B2B experience preferred with the ability to be coached, initiative, and desire to have a successful career path within
• Must maintain an attendance record within company standards and remain knowledgeable of new products, services, and procedures
• Excellent level of personal organization
• Strong people skills, analytical skills, attention to detail, and follow-up skills
• Excellent communication skills, both verbal and written and the ability to effectively communicate our product offerings and functionality
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with the other internal departments

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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