Account Manager II

What We Need

Corpay is currently looking to hire an Account Manager II within our Corpay division. This position falls under our payables line of business and is a hybrid role. The Account Manager II is the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager II is assigned a portfolio of customers and is responsible for understanding and resolving issues on products utilized by the client.  A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. This position reports to the Account Management Manager and will regularly collaborate cross-functionally.

How We Work

As an Account Manager II, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, Tennessee
• Company-issued equipment + remote access 
• Formal, hands-on training  

Role Responsibilities

The responsibilities of the role will include:

• Working directly with clients to provide day-to-day account support, problem resolution, research, and analysis
• Responding to inbound emails, faxes, and phone calls, and Salesforce cases
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components
• Conducting regularly scheduled calls, and presentations to review business performance, including training and education
• Making decisions regarding the setup and support of the clients assigned to their care and approving financial fees and or transaction concessions
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Effectively interacting with internal departments to support a customer base
• Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration. 
• Serving as a key contributor in developing and testing new processes and procedures that enhance the users' experience
• Acting as change agent as appropriate

 Qualifications & Skills

• High school diploma or GED
• Three years of progressive experience working within a call center or customer service team with demonstrated problem-solving skills 
• Salesforce experience is highly preferred.
• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential

Benefits and Perks

• Medical, Dental & Vision benefits are available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide.
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO (Equal Employment Opportunity)and Pay Transparency.