Furniture Coordinator

Furniture Coordinator

What We Need

Corpay is currently looking to hire a Furniture Coordinator within our Ale Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will work seamlessly on a team and as an individual, assisting policy holders with the delivery and subsequent furniture needs throughout the duration of the file. You will manage files to the client’s full satisfaction from the initial quote through the pickup of all furniture. You will report directly to the Furniture Manager and collaborate regularly with furniture vendors.

Role Responsibilities

The responsibilities of the role will include:

●        Advocating with the vendor on behalf of the ALE customer to provide the best initial quote and fee for each individual file while working with the vendor, A/NAM and RS to ensure the family is moved into their home with all the rental furniture they need.

●        Maintaining and building relationships with furniture vendors in conjunction with the Furniture Manager leading to the development of new and improved business procedures

●        Ensuring the proper coordination and communication with other ALE team members who provide the policyholder with services

●        Ordering all furniture, appliances, and house wares once order is received from RS

●        Following up on all orders to confirm they are scheduled with the vendor, notify RS and A/NAM of delivery date

●        Reviewing leases for correct billing prices, delivery fees, and items to be delivered resulting in the entry of FINAL pricing into ACT the day before delivery

●        Handling all incoming requests for exchanges, add-ons, partial pickups and buy out requests from the day of delivery in a timely manner

●        Advising the NAM of changes in pricing when required or when additions or subtractions are made to lease.  Additional items need to be approved at all times

●        Verifying vendor fees

●        Enter revised pricing in the database to keep total pricing up to date and accurate at all times

●        Updating the Book Activity in ACT as needed

●        Resolving any problems with the vendor and insured

●        Assisting with answering all incoming phone calls for the Furniture Department

●        Maintaining ACT notes to include all furniture issues

●        Notifying Furniture Manager and NAM of all issues that come up with files, so we are aware

●        Maintaining ACT Placement Database

●        Performing other duties as assigned

Qualifications & Skills

●        Bachelor’s Degree preferred

●        2+ years of job-related experience preferred

●        Computer proficiency in Microsoft Office Excel, Word, and Outlook

●        ACT program experience a plus

●        Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player

●        Attention to detail and accuracy are critical skills for this position

●        Exhibits strong business acumen and sound judgement

●        Able to establish and maintain healthy working relationships among team members in the course of work

Benefits & Perks

●        Medical, Dental & Vision benefits available the 1st month after hire

●        Automatic enrollment into our 401k plan (subject to eligibility requirements)

●        Virtual fitness classes offered company-wide

●        Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

●        Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

●        Philanthropic support with both local and national organizations

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