Merchant Certification Analyst

Stored Value Solutions (SVS), a subsidiary of Corpay Inc., is a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.

SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.

We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.

Purpose of Job:

Provide support for new and existing client and/or the clients' vendors, through all phases of technical readiness, and aid and assist clients in the preparation for testing and certification.  This includes maintaining testing logs and scripts, database configuration and acting as the lead on resolving technical issues for and with clients' and their vendorswhen integrating with our authorization server.

Primary Responsibilities:

• Maintain the certification environment and provide both internal and external clients with technical support. Make decisions regarding the set up and technical support of new and existing clients.
• Maintain support logs.
• Responsible for supporting administrative functions such as bin range setup and allocation.
• Generate test card orders and fulfill test card orders in-house when applicable. 
• Setup new client code in multiple internal applications and monitor BATCHCOM reset jobs and online servers for system errors. 
• Assume lead role in testing clients’ end to end.  Ensure the online and/or batch stream in a controlled environment, mirroring production controls and procedures.
• Serves as the overall technical consultant for clients seeking to install, upgrade, or change their online authorization interfaces and/or batch file-based processes.
• Recommends program improvements or corrections to programmers.  Supports the client and/or the clients' vendors managing all test requirements ensuring clients' applications interfacing with our servers are production-ready, error free, and in compliance with processing standards and technical requirements prior to production installation.
• Provide support to providers (switches, POS vendors and integrators) and assistance for POS problems.

Qualifications/Skills

• Associate’s degree in Computer Science or Business Administration is required; 3 to 5 years related experience; or equivalent combination of education and experience.
• This position requires a basic understanding of online message layering, TCP/IP, SSL or HTTPS protocols, an understanding of networking components, and FTP process. Experience with mainframe systems.
• Must possess clear understanding of client server relationships and ability to apply knowledge of the entire gift card authorization process, including card production, batch jobs, and other system interfaces. Knowledge of SQL, Restful Webservices ISO8583, SOAP based webservices, HP Nonstop and Unix systems, basic data communications, and an understanding of logical mapping and message flow.
• Must possess attention to detail, strong communication skills, problem solving skills, and a thorough knowledge of all products, services and functionality. 
• Troubleshooting skills to research errors in the clients’ incoming messages as well as database inconsistencies.
• In-depth knowledge of MS Word, MS Excel, MS Outlook.
• Multi-lingual would be a plus.