Crew accommodations gent - Japan

Job Summary:

This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.

Job Responsibilities:

• Handling inbound (80+) and outbound calls in a professional manner • Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner. • Demonstrate effective oral and written communications with customers, department personnel and management • Proficient in being able to cross sell additional products and services • Transfer calls to appropriate department or staff • Process check by phone requests • Provide customers with accurate account information in a fast pace environment • Fee negotiation • Good interpersonal skills and team work awareness • Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques

Qualifications

• 3+ years of high call volume experience • Analytical and general math skills are required • Must be organized, able to communicate effectively and comfortably on the phone with customers • Fuel and credit card industry experience a plus • Microsoft Word and Excel experience is required • Have the ability to work independently • Need to be focused, detail-oriented, self-motivated