Scheduler PT, Remote

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry.  EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

• 17 days paid vacation, plus 10 paid holidays
• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home
• Flexible Work Hours
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team

Pay Details:

• Pay: $15 per hour

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product.   All interested candidates are encouraged to submit their qualifications.

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Come join the EXL Survey and Risk Control team!

The Location

• This is a remote position based out of your home office, requiring no travel.

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to schedule appointments for Field Consultants on our traditional field survey products. A key component of this process is explaining the reason for the field visit, building policyholder trust, and alleviating any concerns.
• Responsible for ensuring Field Consultants’ calendars are sufficiently booked in a manner that maximizes their productivity (e.g. efficient appointment routes)
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for communicating to management and Field Consultants any changes or updates to schedules, while keeping management and staff posted on any unusual situations, instructions, etc

Knowledge, Skills, and Abilities Needed

• Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills.
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Ability to manage multiple projects at once and handle time sensitive urgencies