Subrogation Manager - Auto Subject Matter Expert

Job Description: This role will support our auto and workers comp subrogation/arbitration department as a quality assurance lead and subject matter expert. The Subrogation SME will create and conduct quality audits on internal files to ensure both internal and external compliance. This role will be responsible for providing feedback and creating solutions for improvement within the unit.

Responsibilities

• Review of subrogation files for quality, process, accuracy
• Ensure that subrogation is in line with regulatory compliance 
• Manage projects related to subrogation and arbitration recovery
• Ensure client communication is timely and accurate for specific services
• Conduct training of newly hired team members or enhance competencies of existing members.
• Provide and implement process improvements.
• Provide reporting of trends within the unit for areas of focus
• Process subrogation/arbitration files as overflow needed – not part of daily functions

Competencies:

• Ability to collaborate with team to improve products for clients related to subrogation
• Identify areas of opportunity in both processes and platform (creative solutions)
• Knowledge of both auto estimating and auto claims laws/compliance regulations
• Ability to handle a pressure-based environment, while maintaining a professional demeanor.
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Qualifications

• Minimum 5 years in auto insurance industry, specifically claims processing/leadership
• Prior subrogation experience preferred but not required
• College degree in Business/Journalism or related field is preferred