Auto Claims Arbitration Supervisor

Responsibilities

• Provide coaching to the Team on a consistent basis.
• Manage day to day activities, Arbitration review.
• Provide timely resolution for all client issues and file amendments
• Delegate tasks to team members to reduce delinquency.
• Handle customer complaints from clients or members.
• Conduct training of newly hired team members or enhance competencies of existing members.
• Field questions and concerns to provide support and improve knowledge base of the team.
• Provide and implement process improvements.

Competencies:

• Maintain a positive relationship with the team and clients.
• Think critically about process improvements.
• Ability to handle a pressure-based environment, while maintaining a professional demeanor.

Qualifications

• High school diploma or equivalent required
• College degree in Business/Journalism or related field is preferred
• 2+ years’ experience in the insurance industry or related field is desired
• Experience filing with Arbitration Forums strongly desired