Flight Coordinator Supervisor

We have an incredible opportunity for a dynamic Flight Coordinator Supervisor to join our growing New York Team!  

Who We Are:    

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly, and beyond our own expectations. 

Responsibilities:   

• Oversee daily operational activities including food packing, transportation logistics, production, and dispatch processes.
• Supervise the Flight Coordinators, Food Packers – Flight Checkers, and VIP Charter Teams to ensure timely processing and minimize delays.
• Ensure accurate updates of customer specifications across all relevant departments.
• Maintain operational efficiency, preventing lapses in service and managing any issues that arise during daily activities.
• Train, motivate, and schedule flight coordinator team members to maintain high standards.
• Ensure the quality of products and trolleys meet the highest standards before being delivered to the aircraft crew.
• Conduct regular physical counts to confirm the correct quantity and quality of meals and products.
• Ensure that special meal requests and the correct number of meals are packed and assigned accurately.
• Identify areas for improvement in operational processes and customer care, proposing solutions to increase efficiency.
• Ensure that hygiene and food safety standards are strictly followed at all times.
• Report any issues with the food safety management system to the manager and the hygiene team.
• Maintain professional communication with various channels, ensuring the distribution of operational information to relevant departments.
• Ensure that all production processes, quality standards, deadlines, and accuracy are met for the timely delivery of products to aircraft crews. 

Qualifications:  

• Minimum of 3 years of relevant work experience in a supervisory role within the airline catering or related industry.
• A bachelor's degree in a relevant field (Business, Hospitality Management, or Logistics)
• Excellent skills in planning, coordinating, and managing daily operations.
• Outstanding written and verbal communication skills.
• A hands-on approach with the ability to lead and motivate the team effectively.
• Proficiency in basic computer applications for scheduling, reporting, and communication tasks.
• Ability to work up to 50% of the day in a refrigerated or cooler environment.
• Capability to work effectively under pressure and in a fast-paced, dynamic environment.
• Ability to work collaboratively within a team while also taking the lead when necessary.
• Must meet the requirements to obtain a PANYNJ ID (Port Authority NY/NJ) per TSA regulations (49 CFR §1542.209).
• Ability to work flexible shifts, including nights, weekends, and holidays, as required.
• Bilingual Spanish is a plus but not required.
• Must have a valid driver's license. 

What We Offer:   

• Estimated salary range: $70,000 - $80,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality. 
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.  

Diversity & Inclusion Statement:   

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and make you. That is what makes our team so special.