Field Mechanical Technician

PeakLogix, an Alta Equipment company, is an industry leader in the Material Handling market segment providing innovative solutions that simplify the warehouse order fulfillment experience and introduces new efficiencies that increase productivity when fulfilling customer orders. We are looking to add a Field Mechanical Technician to our team.

Auto Mechanics and Diesel Mechanics are encouraged to apply!

This role includes field support (troubleshooting, repair, and PM) of installed material handling equipment such as conveyor systems, carousel systems, VLM (Vertical Lift Module), light directed picking systems (IPTI, ATOP, and Tablets). In this position, you will support our customers' equipment and their operations in conjunction with PeakLogix offerings. You will be dispatched from your home to support our growing customer base within the Midwest from the Chicago, IL to Cleveland, OH area.

The primary responsibilities of the position consist of, but are not limited to:

• Responsible for hardware Field Service (troubleshooting, repair, and PM) and Customer Service duties in the assigned region.
• Responsible for providing all hardware support, including Preventive Maintenance, emergency service and troubleshooting of customer equipment remotely and/or onsite.
• Thoroughly document each service visit via electronic service reports.
• Provide feedback to customer and PeakLogix personnel on field issues, problems, and recommended solutions.
• Use empathy and best judgment to help address customer concerns.
• In conjunction with Field Service responsibilities, identify customer needs and offer upgrades and other company offerings to resolve current and future issues.

Qualifications and Skills:

• Experience with material handling equipment, including carousels, conveyor systems, light directed picking, and VLMs is a plus.
• Tech school (automotive, diesel, small engine, etc.) graduate or 5 years of material handling equipment maintenance equivalent experience is a must.
• Ability to drive long distances and still be able to perform the required duties
• Willingness to do mechanical, electrical, hydraulic, pneumatic, and electronic maintenance on covered equipment
• Ability to work independently (extensive remote support available!)
• Be the primary person to interact with customers after equipment installation.
• Ability to act as a consultant to address customer needs
• Ability to prioritize work and manage customer expectations
• Knowledge of motor controls, VFDs (Variable Frequency Drive), power supplies, and breaker systems
• Possess mechanical, pneumatics, hydraulics aptitude
• Mechanical experience including working on motors, gear boxes, chains, pulleys, bearings, belts, and drive rollers
• Welding experience is desired
• Troubleshooting Experience
• Ability to manage time to work within confines of traffic, customer work hours, etc
• Willingness to travel within the Midwest (75-90% of the time including overnight travel)
• Possess a valid driver's license and a clean driving history
• Preferred: Knowledge of industrial electric, electronic interface devices, PLC, and safety interlock systems

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use hands, talk/hear; Frequently will sit; stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl, and smell
• Vision: No special vision requirements
• Lift and/or Move Functions: Frequently will lift up to 75 pounds
• Work Environment: frequently will work near moving mechanical parts. Rarely will work near fumes or airborne particles