Rental Manager

Our construction equipment group is seeking a full-time Rental Manager for our Hooksett, NH branch. This role is responsible for the efficient & profitable operation of the branch rental department. This individual will advise and make recommendations to the Rental Director with respect to the best interest of the branch rental department whenever & wherever activities of the company are involved.

Responsibilities include, but are not limited to: 

• Receive all incoming rental calls
  • Vetting rental leads and working with assigned sales team members
  • Quoting rentals by using our internal rate sheet both verbal and written
• New Customer Set Up
  • Requesting Credit Applications
  • Requesting Rental Forms
  • Requesting customer’s Certificate of Insurance and ensuring proper coverage
    • Maintaining current COI’s on file for each rental contract
    • Explain & offer our RPP program
  • Processing rental payments via paytrace
    • Processing all first time rental payments upfront
• Create Rental / Demo Contracts / Internal Contracts
  • Maintain 100% signed contracts and COI’s in ERP
  • Utilize SignNow
• Managing Rental Fleet
  • Utilize team’s folder for approvals process
  • Performing equipment transfers
  • Working with the Transportation Coordinator for logistics needs
  • Creating and utilizing traffic forms
  • Utilizing JCB Livelink for machine tracking
  • Auditing equipment data for accuracy
  • Requesting the linking / de-linking of attachments
  • Maintaining a profitable rental model
• Requesting Rental Preparations and Rental Check-In’s
  • Working with the service department to ensure rental units are maintained and ready for rental
  • Review all Service Work Orders billed internally to the rental department
  • Review E-Inspect for damage and work collectively with the service department to determine billable customer damage
  • Work with the Rental Manager to process all insurance claims
  • Billing miscellaneous charges due upon rental return
• Managing Rental Receivables
  • Follow company COD policy
  • Review weekly provided reports for past due accounts
  • Issue rental credits when necessary
    • Following credit protocols via “Approvals” in teams
  • Process payments via Paytrace as needed for any department
• Processing Purchase Orders
  • Coding trucking invoices
  • Coding re-rental invoices
  • Creating manual sales invoices as needed
• Reporting
  • Utilizing PowerBI
    • Utilization
    • Repair & Maintenance
    • Freight Recovery
• Participate in weekly rental calls
  • Prep for meeting topics throughout the week
  • Contribute to improvements in the rental department

Qualifications:

• Must be knowledgeable about the operation of a personal computer, Business system, & Microsoft Office.
• Minimum of 2 years’ rental department experience.
• Possesses a clear understanding of the Rental Department and all related activities.
• Possesses excellent problem solving, administration, and management skills.