Parts Specialist

Responsibilities: 

Our Construction Equipment Group is currently seeking a full-time Parts Specialist for our Davie, FL branch. The primary responsibilities of the position consist of, but are not limited to:

• Ability to identify customer needs and present products effectively to close sales 
• Handles inbound parts inquiries from customers and service departments
• Understanding product features, benefits, and specifications to answer customer questions accurately. 
• Researches and enters orders through our authorized vendor portals
• Assists customers and/or technicians with locating and providing the correct part(s)
• Ensure all paperwork related to deliveries are complete and correct
• Establish new customer accounts, developing strong and productive customer relationships
• Direct ship parts to customer or coordinate parts pickup
• Research and advice technicians of parts and other status
• Check order accuracy before each delivery
• Maintain department order and cleanliness
• Assist in physical inventory counts
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Meet and exceed strategic goals for the department
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:

• A minimum of one year experience in similar sales position in heavy machinery, truck or diesel engine industry selling parts or related products
• Will consider equivalent work experience in lieu of educational qualifications
• High school diploma/college diploma
• High level of accuracy
• Bilingual in English and Spanish preferred
• Must be able to interface with customers in a professional and courteous manner
• ability to (cross / up ) sell products and services
• Computer programs - Epicor/Silk systems, shipping software such as UPS Worldwide and FedEx , proficiency with Microsoft office suite ( excel , word) i.e.
• Language Skills – Excellent oral and written communication skills, with emphasis on phone and in person skills
• Ability to perform multiple tasks while maintain a sense of urgency
• Excellent problem solving and organizational skills ; ability to think outside of the box
• Detail oriented and thorough
• Able to work in a team environment

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use hands; Frequently will stand, walk, sit, reach with hands and arms, talk/hear; Occasionally will climb or balance, stoop, kneel, crouch or crawl.
• Vision: To see both close and at a distance, depth perception, ability to adjust focus and see color
• Lift and/or Move Functions: Regularly will lift to 10 pounds; Frequently will lift from 11 to 25 pounds; Occasionally will lift 26 to 100+ pounds
• Work Environment: Occasionally will work near moving mechanical parts, outdoor weather conditions
• May involve sitting for extended periods and interacting with a high volume of customers