Account Manager - Leave Advantage

SUMMARY

Responsible for supporting Alliant's mid-market client (100-10,000 employees) leave support program – Alliant Leave Advantage (ALA), primarily dedicated to one of three regions. This includes providing customer service and overall service of assigned customers, including, assistance with requests for proposal for clients' short and long term disability policies and leave administration services, communicate with clients and other Alliant service teams on clients disability policies and leave administration services, support implementation of client leave requirements and policies  with partner carriers, work with absence, disability, and life (ADL) consultants and compliance consultants as necessary to support ALA clients,  and support the ALA Account Executive's book of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fosters and manages overall relationship with clients ensuring retention of mid-market book of business with high satisfaction;

• Reviews client teams leave RFPs;

• Supports Alliant’s core account service team in selecting which carrier partners to  solicit for leave administration services;

• Analyzes carrier partner  proposals for short and long term disability, and leave administration services  to  verify benefits, premiums, and competitiveness;

• Tracks and documents leave carrier partner performance in each RFP for short and long term disability and leave administration services;

• Reviews leave administration service agreements  for accuracy of services;

• Meets with Alliant core account service times and clients for pre-renewal strategy, proposal delivery and explanation;

• Assist with implementation calls between client and carrier partner as appropriate;

• Ensures that client team handles ALA-related client inquiries and manages team to effectively service ALA clients; resolves escalated carrier partner service issues;

• Meets with clients as needed or directed by ALA account executive;

• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

• Help develop and support innovative and effective solutions for Alliant’s mid-market Absence, Disability, and Life (ADL) practice by partnering with the sales and account teams, Alliant Leave Advantage team members, the national Alliant Employee Benefits compliance team, and other national Alliant Employee Benefits teams;

• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Associate's Degree or equivalent combination of education and experience

Six (6) or more years related work experience

Valid insurance license  

SKILLS

Proficient in Microsoft Office Suite

Excellent verbal and written communication skills

Excellent customer service skills, including telephone and listening skills

Good leadership, problem solving and time management skills

Ability to work within a team and to foster teamwork

#LI-REMOTE
#LI-AQ1