Account Representative

SUMMARY

Responsible for providing customer service and support to assist Producers and service team in supporting existing accounts and soliciting new business.  This position may include independent responsibility for the servicing and retention of assigned customers and/or policies.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Packages and markets applications to various carriers to obtain quotes;

•    May negotiate prices, commissions, and/or coverages with carriers; 

•    Reviews policies, identifies deficiencies and determines appropriate level of coverage; 

•    Manages renewal process for expiring policies;

•    Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including assisting in collections on past due accounts;

•    Binds insurance coverage and prepares insurance binders;

•    Assists with the preparation of presentations and/or proposals for clients; 

•    Gathers information for applications; 

•    Researches requests for information from underwriters;

•    Composes correspondence to insured and/or underwriters; 

•    Inputs applications and creates letters, and other forms of correspondence; 

•    Prepares draft certificate templates for review and approval;

•    Analyzes certificate requests and ensures clients needs are met;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Associates degree or equivalent combination of education and experience  

2 - 4 years related work experience;  (not required)

Valid insurance license and completion of one insurance class required (preferred by not required)

Must continue to meet Continuing Education requirements for license renewal

Encouraged to complete Career Path requirements as communicated by supervisor

SKILLS

Excellent verbal and written communication skills 

Excellent customer service skills, including telephone and listening skills

Good problem solving and time management skills

Intermediate typing skills (30-35 wpm)

Ability to work within a team and to foster teamwork 

Proficient in Microsoft Office Suite

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