Client Manager - Employee Benefits

SUMMARY

Responsible for collaborating with Employee Benefit Account Executives on the development and execution of client-centered strategies. Manages a book of business and directs/contributes to the work of a multi-disciplined service team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Exhibits proven competence in all Account Manager duties and knowledge requirements;

•    Collaborates with a mentor Account Executive to manage an assigned book-of-business;

•    Comprehends & communicates all aspects of the renewal process to client on all lines of coverage (medical through ancillary), including marketed analytics (must complete Account Manager Analyst Training if little to no Analyst experience);

•    Assists Account Executive in development of multi-year strategic plan for clients;

•    Assists Account Executive with client financials, and renewal negotiations;

•    Displays advanced command of client renewal presentation, including marketing analytics;

•    Actively participates in team mentorship program;

•    Acts as an Affordable Care Act (ACA) subject matter expert;

•    Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date;

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

•    Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience  

Seven (7) or more years related work experience 

Valid insurance license

Must continue to meet Continuing Education requirements for license renewal

Baseline understanding of self-insurance and alternative funding arrangements

High level of Employee Benefit product and benefit administration knowledge

SKILLS

Good verbal and written communication skills 

Good problem solving and time management skills

Good presentation skills and ability to conduct open enrollment meetings

Excellent customer service skills

Ability to work within a team and to foster teamwork

Ability to prioritize work for multiple projects and deadlines

Strong understanding of self-insurance and alternative funding arrangements 

Proficient in Microsoft Office Suite

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