Card Retention Specialist

Card Retention Specialist

What We Need

Corpay is currently looking to hire a Card Retention Specialist within our Vendor Support division. This position falls under our Corporate Payment line of business and is located in Beaverton, OR. In this role, you will make outbound phone calls, emails, and respond to inbound emails from our customers’ vendors requesting that they receive payment in a form other than our virtual card solution.  The Card Retention Specialist seeks to understand the vendor’s concerns regarding virtual card acceptance, explain MasterCard card processing rules, and reach a negotiated “win-win” solution for both our customers and the vendors with whom they do business. You will report directly to the Card Retention Supervisor and regularly collaborate with Vendor Support, Payment Modification, and Vendor Enrollment teams.

How We Work

As a Card Retention Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Beaverton, OR
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Placing calls and emails to vendors who have requested to opt-out of credit card payments
• Responding to vendor emails regarding a request to opt out of credit card payments
• Preparing for outbound calls including reviewing correspondence, case information, and preparing possible solutions in advance of contacting the vendor
• Listening to concerns and constructing a real-time response that leverages our alternative card options 
• Updating, working, and closing tickets within Salesforce
• Updating vendor records
• Achieving and maintaining productivity standards, service level agreements and card spend retention goals
• Acting as a liaison between vendor and client; discussing payment issues or negotiating payment terms and/or loss of rebate opportunities
• Identifying trends within vendor requests and responses and creating a strategic plan with leadership to address those trends
• Analyzing spend volumes against the proposed pricing model to make recommendations on proposed vendor pricing
• Other duties as assigned

Qualifications & Skills

• High School Diploma or GED required; Bachelor’s Degree is highly preferred
• 2-3 years previous experience in inside sales/telesales or sales support preferred
• Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively 
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Relies on extensive experience and judgment to plan and accomplish goals
• This role must strive for deep subject matter expertise in all payment processing options  
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential
• Experience using Salesforce is preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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