Manager on Duty - AM Shift

FIND A CAREER THAT MAKES A DIFFERENCE
WITH A JOB AT THE Y!

Now Hiring at the Boll Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

Under the guidance of the Welcome Center Supervisor, the Manager on Duty (MOD) is responsible for ensuring the highest level of member satisfaction and customer service, safety and consistent business operations by assisting in the management of all customer and member services at the Front Desk/Welcome Center.  All general functions associated with the operation of the front desk, assist with scheduling, managing member complaints, assisting in strengthening branch communications with the front desk staff and helping to keep the facility clean and safe are elements of this position.

Education/Experience/Training/Certifications

• High school diploma or its equivalency required.
• Computer/ technology experience required.
• Must have prior customer service experience, the ability to concentrate in a busy atmosphere, adjust to erratic work load and handle multiple tasks. 
• Exceptional organization, supervisory and communication skills required. 
• Must be friendly, outgoing, accurate, neat, dependable, self-motivated and be able to understand and explain YMCA policies and procedures.  

Job Duties & Responsibilities

• Ensure branch check-in procedure is maintained (i.e. members scan their cards for entrance to the facility). 
• Review and follow through with the MOD checklist.
• Must complete ‘walk-throughs’ during shift paying special attention to high-risk areas in the buildings (i.e. staircase, isolated locations, blind spots).
• Must be available to work flexible shifts, including weekdays and weekends.
• Wear staff uniform or business casual attire.

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.

For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).