Quality Manager

SUMMARY: Primarily responsible for maintaining, measuring, and evaluating the effectiveness of the quality management system to assure products and services meet or exceed VSE Aviation quality standards, customer requirements, and applicable legal or regulatory requirements.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Accountable for leading annual internal and 3rd party audits.
• Ensures QMS processes are established, implemented, and properly maintained, including the oversight and control of all documents and data related to the requirements of the QMS system.
• Manages quality metrics, trends and activities to improve cost, quality, and customer satisfaction.
• Develops written quality plans by conducting analyses, identifying critical control points, and implementing preventive measures and verification procedures.
• Accountable for assessing Customer Satisfaction by conducting an annual customer satisfaction survey and overseeing customer complaints and product returns.
• Is the “Voice of the Customer” in the organization by ensuring employees throughout the organization are aware of customer requirements and how they affect how well the company satisfies those requirements.
• Contributes to a quality culture of root cause analysis and corrective action to prevent future escapes and continuously improve the quality management system and overall customer satisfaction.
• Supports the analysis of supplier performance metrics to recommend supplier approval/selection and sourcing decisions.
• Ensures the interaction of processes is maintained and optimized. This may involve discussions with process owners and in-person process reviews.
• Reports on QMS performance to top management identifying any needs for improvement.
• Other duties as assigned.