Sr. Manager Sales (Rotables)

SUMMARY:  The Senior Sales Manager is responsible for helping to create and execute a tactical strategy to achieve key results while ensuring an excellent customer service experience.  A successful Inside Sales manager will have excellent customer service skills, an understanding of operational processes, and consistently meet team and organization goals. 

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Manages inside sales staff to include: planning, implementing, and overseeing work assignments, employee training, career development, and performance management.
• Responsible for planning and maintaining the policies and procedures that enable and encourage optimum performance by the inside sales group.
• Coordinates with other employees and managers from other departments to ensure customer service goals and operational objectives are met.
• Assists in the creation of sales proposals, cost estimates, and customer presentations.
• Coaches, mentors, and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Tracks and analyzes key performance indicators with the intent of continuously improving the customer experience and operational efficiencies.
• Contributes to creating and maintaining best practices to ensure compliance with the company’s Quality Management System.
• Other duties as assigned.    

MINIMUM REQUIREMENTS:

• Bachelor’s degree
• 8 years of relevant/technical work experience and 5-8 years of leadership experience OR
• An additional 3 years of specific work experience in lieu of degree.
• Excellent communication skills (verbal and written)
• Data analysis, statistical aptitude, and problem-solving skills
• Proficiency using Microsoft Office Suite (Word, Excel, Power Point, Teams, etc.)
• Solid Knowledge of U.S. Export Rules and regulations
• Light travel

PREFERRED REQUIREMENTS:

• 11+ years of sales/customer service experience
• 5+ year of experience in the aviation industry
• 9+ years of leadership experience
• Knowledge of ISO 9001:2015 and/or AS9120
• Knowledge of Quantum Control Software

OTHER:

• The selected applicant will be subject to a background check and drug testing.