Sales Associate

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Sales Associate reports to the Store Manager
• Located in Fountain Valley, CA
• Full-Time
• In Office

As a Sales Associate, you will play a crucial role in providing exceptional customer service to chefs, restaurant owners, and cooking enthusiasts. The successful candidate will have a proactive and collaborative approach, ensuring smooth transactions, resolving customer inquiries, and maintaining a positive shopping experience.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Assistance:

• Assist professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
• Proactively communicate and collaborate with vendors and customers to facilitate special orders.

Issue Resolution:

• Resolve customer complaints promptly and effectively.
• Process refunds and exchanges with a customer-focused mindset.

Independent Work:

• Work independently or with minimal supervision, demonstrating initiative and responsibility.

Transaction Handling:

• Bag purchases to ensure safe transport.
• Accept payments, ensuring accuracy in prices and quantities, and provide receipts to every customer.
• Balance the cash register and generate reports for credit and debit sales.

Clean Workspace:

• Maintain a clean and organized workspace to enhance the shopping environment.

Customer Interaction:

• Occasionally visit customers to strengthen customer relationships.

Skills and Attributes:

• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Energetic personality with a customer-focused approach.
• Foodservice industry experience is a plus.

Multi-Tasking and Learning:

• Ability to multi-task and learn quickly in a dynamic retail environment.
• Computer literacy is a must.

COMPETENCIES:

• Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
• Bilingual proficiency in Spanish and English is strongly preferred.
• Excellent verbal and written communication skills, with the ability to interact professionally.
• Strong interpersonal skills to collaborate with vendors, customers, and team members effectively.
• Proven capability to multitask, learn quickly, and adapt to the dynamic demands of a retail environment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or GED, or equivalent Military or practical experience.
• 1 – 2 years of previous cashier and customer service experience is required.
• Ability to successfully pass a background check post offer acceptance.

#MKIndeed