Kitchen Equipment Service Technician
Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
- The Kitchen Equipment Service Technician reports to the Service Manager.
- Located in Alabama
- Full-Time
- Remote
The Kitchen Equipment Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Equipment Service:
- Independently work on leased and billable service customers' equipment (COD Calls).
- Perform intermediate-level equipment and accessory installations.
Repair and Maintenance:
- Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation.
- Run intermediate troubleshooting and test tasks.
Safety Compliance:
- Survey safety devices and equipment regularly.
- Inspect foodservice equipment to ensure safety.
Inventory Management:
- Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
- Conduct installation, servicing, and repair of foodservice equipment.
Communication:
- Provide timely and detailed service reports via assigned tablet.
- Reach out to higher-level Service Techs for troubleshooting or assistance periodically.
- Use field automation systems (i.e., tablets, cell phones, etc.).
Customer Interaction:
- Provide professional service and customer support during reactive service calls, PM's, and installs.
- Comprehend customer requirements, build positive relationships, and take appropriate actions.
Safety and Compliance:
- Operate vehicles in a safe manner.
- Use appropriate personal protective equipment (PPE).
Documentation:
- Read and interpret equipment manuals for required maintenance and service.
- Maintain and take periodic inventory of parts, materials, and components as directed.
Additional Responsibilities:
- Inform management regarding intermediate procedures and/or status of work orders.
- Help in other jobs as needed.
- Perform other related duties as required and assigned.
COMPETENCIES:
- Advanced communication skills with the ability to converse with customers and all levels of management.
- Ability to work independently and multitask effectively.
- Excellent phone etiquette, verbal, written, and interpersonal skills.
- Confident presentation skills to convey information to groups of customers when needed.
- Ability to troubleshoot, test, repair, and service foodservice equipment.
QUALIFICATIONS & EXPERIENCE:
- 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
- Successful completion of an accredited Technical/Trade school preferred, with a minimum of one year hands-on experience in commercial refrigeration.
- Intermediate computer skills.
- Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
- Ability to lift 50 pounds.
- Bend or twist body.
- Use hands to handle, control or feel objects, tools. or controls.
- Stand for long periods of time.
- Keep or regain their balance.
- Kneel, stoop, crouch, or crawl.
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Otros detalles
- Grupo de puestos Service Management
- Función del puesto Technical Service
- Tipo de pago Por hora
- Birmingham, Alabama, EE. UU.
- Ensley, Birmingham, AL, EE. UU.
- Forestdale, Alabama, EE. UU.
- Fultondale, Alabama, EE. UU.
- Mountain Brook, Alabama, EE. UU.
- Tarrant, Alabama 35217, EE. UU.