Senior Service Technician
Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
- The Senior Service Technician reports to the Service Manager
- Located in Arlington, VA or Alexandria, VA
- Full-Time
- Remote
The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor junior technicians.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Advanced Service and Repair:
- Independently handle advanced service, repair, and installation of leased and billable service customers' equipment.
- Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
Mentorship:
- Provide guidance and mentorship to junior technicians, assisting with training and skill development.
- Collaborate with team members to enhance overall technical proficiency.
Safety and Compliance:
- Lead safety initiatives and ensure compliance with safety protocols.
- Survey safety devices and equipment regularly.
Inventory Management:
- Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
- Conduct installation, servicing, and repair of foodservice equipment.
Communication and Reporting:
- Provide detailed and timely service reports via assigned tablet.
- Collaborate with management on procedures and work order status.
Customer Interaction:
- Deliver professional service and customer support during reactive service calls, PM's, and installs.
- Build and maintain positive customer relationships.
Leadership and Training:
- Assist in training programs for junior technicians.
- Collaborate with management on continuous improvement initiatives.
Problem Solving:
- Take the lead in troubleshooting complex issues and providing effective solutions.
- Reach out to higher-level technicians for support when needed.
Documentation:
- Read and interpret equipment manuals for required maintenance and service.
- Maintain accurate records of parts, materials, and components.
COMPETENCIES:
- Advanced communication skills with customers and all levels of management.
- Strong leadership capabilities and the ability to mentor and guide junior technicians.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and multitask effectively.
- Excellent phone etiquette, verbal, written, and interpersonal skills.
QUALIFICATIONS & EXPERIENCE:
- 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
- Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
- Advanced computer skills.
- Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
- Ability to lift 50 pounds.
- Bend or twist body.
- Use hands to handle, control or feel objects, tools. or controls.
- Stand for long periods of time.
- Keep or regain their balance.
- Kneel, stoop, crouch, or crawl.
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Otros detalles
- Grupo de puestos Service Management
- Función del puesto Technical Service
- Tipo de pago Por hora
- Alexandria, Virginia, EE. UU.
- Arlington, Virginia, EE. UU.