Lead Installer - Installation

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Lead Installation Technician reports to the Manager
• Located in Cleveland, OH
• Full-Time
• Remote

The Lead Installation Technician plays a crucial role in delivering, installing, and ensuring the highest quality completion of our customer's equipment installations. Additionally, this position entails training and mentoring Delivery & Install team members to excel in their roles.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Routing and Planning:

• Plan delivery and installation routes according to the daily schedule to optimize efficiency and customer satisfaction.

Training and Mentoring:

• Train and mentor Delivery & Installers on position procedures, best practices, and safety regulations.

Loading and Driving:

• Efficiently and safely load vehicles using forklifts, dollies, etc., ensuring proper securing of equipment.
• Drive a 26 ft box truck to transport equipment to designated locations.

Installation and Repair:

• Complete onsite paperwork accurately, obtaining required signatures from management.
• Troubleshoot basic equipment repairs efficiently to minimize downtime.

Compliance and Safety:

• Follow and understand all company processes and procedures, ensuring compliance with safety regulations.
• Utilize company-provided technology for inventory management and accurate recording of customer visits.

Equipment Maintenance:

• Survey safety devices and equipment regularly, maintaining clean and safe work areas.
• Take periodic inventory of parts, materials, and components as directed.

Training and Communication:

• Read and interpret equipment manuals to perform required maintenance and service.
• Comply with and teach safety regulations to Delivery and Installers, fostering a culture of safety.

Miscellaneous Duties:

• Lift heavy objects (75-100 pounds), crawl, and kneel as necessary.

COMPETENCIES:

• Demonstrated leadership skills with the ability to provide direction to Install Technicians.
• Excellent phone etiquette, verbal, written, and interpersonal communication skills.
• Strong organizational abilities, multitasking skills, and the ability to prioritize work effectively.
• Self-motivated with the ability to work independently and drive team success.
• Flexibility to work weekends and overtime as required.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or GED, or equivalent military or practical experience.
• 5+ years of relevant experience in equipment installation and repair.
• Successful completion of an accredited Technical/Trade School is preferred.
• Must successfully pass and maintain a D.O.T. medical exam.
• Basic computer skills are required.
• 2+ years of experience in driving 16-26 ft box trucks.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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